Q: How does the Remote SAP Access work?
Access to our
SAP Online Training systems is via the internet - all you need is the SAP GUI version 7.1 or higher. If you don't have a GUI we will send you a download link from which you can download & install the SAP GUI. Our system offers you access to all user and configuration transactions for all modules (except for user maintenance and basis/system administration functions). You can play & practice as much as you want, including setting up your own entities, configuration, master data and transactions. Once you buy your
SAP Server Access and Installation package it typically takes less than 1 business day to activate your account and you will receive an email with your user ID and password.
After you buy your SAP Access package it typically takes just a few hours to activate your account. We will send you an email with your user ID and password.
Q: What kind of internet connection do I need?
We recommend a high speed connection via DSL or Cable. If you have any Net Connector or dial-up connection you can still connect to the SAP systems but it will be very slow.
Q: Is the system available 24/7?
Yes, it is! However, we take the systems down on the first Saturday of each month for routine maintenance and back-ups. This downtime typically last for about 8 hours. Like everyone else we are not immune to technical glitches and have to work through issues which may take extended periods of downtime. In these rare cases we will offer either a refund (full or partial) or free access time.
Q: How fast are the systems? How many people are on it?
We have a dedicated T1 line and have users from all over the world! Connection speed has never been an issue for our students. Also, we keep the number of users per server to a minimum and typically have an average of only 20 users online!
Q: How often do you refresh the systems?
We typically refresh our systems every 6 months. That means your data will be available for a long time and you don't have to worry about re-doing all your work every 30 days as with the other providers that run illegal demo versions of SAP.
Q: Can I switch between systems?
Yes, you can. We can switch your subscription from one system to another free of charge once every month.
Q: Do I have access to all transactions & modules?
You have access to all user and configuration transactions for all functional modules, incl. FI/CO, MM, SD, HR, etc. However, we do restrict access to certain user maintenance and basis/system administration transactions to ensure a reliable environment for all SAP users.
Q: What about access to System Administration and other Basis functions?
Sorry, but in order to ensure a stable and reliable system for all users we restrict access to system administration and other Basis functions.
Q: Do you have IDES installed?
Yes, we do! The IDES (International Demo and Education System) provides a fully functional
SAP Server Access and Installation system, including full configuration, master data and transactions. You can see how SAP configured the system and learn from their set-up. Also, the IDES data includes master records and transactions in all modules which means you don't have to do any set up yourself and can start learning right away!
Q: Do you offer multi-user or long-term discounts?
Yes, we do! If you have 5 or more users we will extend a 10% volume discount. Also, if you sign up for SAP access for 3 months or 1 year we will extend a discount ranging from 20-25%.
Q: Do you offer any support?
Absolutely! We offer email support 7 days a week via our online help desk system! Also, you can call us during regular business hours if you prefer to speak with us over the phone. We respond & resolve most issues within 1-3 business day. We support only technical server related issues such as system access , security ,user maintenance ,backup, patches, kernel update ,data restore, performance monitor and We do not, support pre-configuration, functional modules issue,functional additional knowledge,abap dump due to functional lack of knowledge.
Q: What if it just doesn't work for me after I buy access?
We want you to be 100% satisfied with your
SAP Server Access and Installation! If you don't like our service tell us and we'll give complete support , at last we will give refund by reducing working days.
Q: Can you offer online training?
Yes, we provide SAP and other trainings online.
